Virgin to compensate customers for major phone crash

VIRGIN Mobile has apologised to customers who lost service yesterday morning during widespread outages.

It also said it would provide customers with refunds on their next bill.

Virgin Mobile customers were left languishing without phone service after the national network suffered a partial collapse.

The company said approximately a third of its one million subscribers had been affected.

Is Virgin's reaction to the outage good enough?

This poll ended on 04 May 2015.

Current Results

I lost a day, they've repaid me with a day - seems fair.

34%

I'd prefer a concrete promise that it won't happen again.

10%

No way. A day off the grid costs me more than just phone time.

38%

Good riddance to them, this is one time too many. I've already left them.

15%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Services started to resume for users shortly after noon but others were still waiting to be reconnected well into the afternoon.

Head of Virgin Mobile Australia David Scribner confirmed the company would be "crediting" customers affected by the disruption with an entire day's access fee as compen-sation.

"I would like to sincerely apologise to those being

affected by this outage and let you know that we have all hands on deck to resolve this," he said.

"We absolutely appreciate the urgency of the situation and are doing everything we can to get things back up and running ASAP."


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