IT appears Westpac’s banking issues have been resolved, as music fans make a last-chance dash online for Splendour in the Grass tickets.
Moshtix tweeted at 12.47pm that Westpac had advised it that “all credit card payment issues should now be resolved”.
It seems more wannabe ticket holders were become real ticket holders as the Moshtix website recovered from its morning meltdown.
Two happy fans tweeted “Got #splendourinthegrass tix! yay!” and “#splendourinthegrass website is working, go now GO GO GO : )”
Glitches mar Splendour bookings - again!
THURSDAY'S Westpac and St George system glitch has prevented punters from using their credit cards to buy Splendour in the Grass tickets through the Moshtix website.
Half an hour after tickets officially went on sale festival organisers took to radio to assure ticket seekers that the processing of payments had been fixed.
But at 10am web users were still being met with a message on the Moshtix homepage saying it was experiencing “heavy loads” and “Tickets for a popular event are currently on sale and plenty of people are trying to snap them up. Please be patient and try again soon”.
Many punters took to Twitter to express their frustration, with both the SplendourintheGrass and SITG hashtags topping the Twitter trends list.
One unhappy Twitterer posted: “am pretty sure locating and killing osama was a thousand times easier than obtaining #splendourinthegrass tickets”.
But amongst the many gripes were a few celebrations of successful purchases.
Despite the technical issues, the tickets are expected to sell out within the next two hours.
The official Splendour in the Grass Twitter account remained silent on the subjects of the banking glitch and Moshtix overload. At 9am the account tweeted “Go! Splendour in the Grass 2011 tickets are on sale NOW!” and as of 10.30am had tweeted nothing else.
Triple J producer Lucy Carter confirmed through her Twitter account at 10am that festival organisers said Westpac and St George credit cards could not be used to buy Splendour tickets.
Carter later tweeted that the Westpac glitch was also affecting credit cards from Citibank, Suncorp, St Cashcard and JetStar.
By 11am those trying to access the Moshtix website were met with a blank white screen and two dreaded words: “Service Unavailable”.
Festival organisers finally tweeted about the banking glitch at quarter past 11am, stating “We can confirm that the Westpac glitch is also affecting cards from Citibank, Suncorp, St George, Cashcard & Jetstar”.
A few minutes later the official Moshtix Twitter account tweeted a message of encouragement: ”sit tight! For those waiting to purchase, please be patient, tickets are still available at this time and selling fast”.
The Moshtix site was working again after midday.
Race on to nab Splendour tickets
THIS morning will be the worst of times and the best of times for thousands of music fans as they try to get their hands on tickets to July’s Splendour in the Grass festival at Woodford.
The tickets to the three-day music festival go on sale today at 9am through the Moshtix website and phone line.
Tickets for last year’s festival, held for the first time at the Woodfordia site south of the Sunshine Coast, sold out in just a few hours.
And with headline acts including Coldplay and Kanye West on the bill, demand for this year’s event, to be held from July 29, is expected to be no different.
Organisers expect that tens of thousands of fans will try to buy tickets this morning, and most likely flood the Moshtix booking system.
They have urged patience.
Ticket prices range from $400 to $525, including camping.
The Woodford site can handle a crowd of 30,000, and has space for 20,000 campers.
US band Jane’s Addiction front man Perry Farrell said those lucky enough to score tickets could expect a classic show from the Splendour headliners.
The alternative rock band will release their fourth studio album, The Great Escape Artist, in August, but Farrell promised not to overwhelm the festival fans with new, unfamiliar songs.
“If we blasted them with all new material then they might end up disappointed,” he said over the phone yesterday.
“If I went to go see Lou Reed or David Bowie and they did all new material and didn’t do any classic songs I’d be pissed off.”
The American four-piece were booked to play at Splendour in the Grass last year, but were forced to cancel days before when drummer Stephen Perkins was hospitalised with an infected elbow.
Farrell said the band had enjoyed their time in Australia last year and were eager to return.
“Any time Australia calls, we’re open to the experience,” he said.
“We love the people, the land, the ocean – everybody knows how to have a good time in Australia.”
Tickets for the festival can be bought online at www.moshtix.com.au, or by calling 1300 438 849.
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