Major delays hit airports as computer system fails
THERE are major delays at Sydney, Melbourne and Brisbane airports due to a computer software problem with one passenger saying he waited in a queue to check-in for about 60 minutes.
It's understood that a global computer software system, which allows airlines to check passports, is down.
Some airlines are checking passengers in manually but the issue is causing delays. It's believed the outage occurred about 7.30am (AEDT).
Passenger Jonathan Harley told news.com.au he waited in a queue at Sydney Airport for about one hour with no movement. Luckily his flight was only delayed about 30 minutes.
"I don't know about other airlines but Qantas staff on ground were really good," he said.
"Generally, passengers were patient and understanding."
A Sydney Airport spokeswoman said passengers should check with airlines for the latest information on their travel plans.
Spokeswomen for Brisbane and Melbourne airports confirmed delays were ongoing.
The Melbourne spokeswoman said check-in for international flights had been affected by an outage of the Advanced Passenger Processing (APP) system.
"This system is used globally, so the issue affects many other airports as well as Melbourne," she said.
"Melbourne Airport is asking anyone flying internationally today to please contact your airline for an update on individual flights, or visit melbourneairport.com.au for the current status of the system outage."
Meanwhile, one lucky couple managed to get married at Brisbane Airport early this morning and to depart for their honeymoon before the processing delays hit.
Airlines are experiencing check-in delays due to a system issue. Check with your airline for latest information. Thanks for your patience.— Sydney Airport ✈️ (@SydneyAirport) May 21, 2017
Airlines experiencing difficulty checking-in travellers for international services due to outage of Advanced Passenger Processing system.1/2— Melbourne Airport (@Melair) May 21, 2017
Brisbane Airport tweeted a photo of the couple known only as Steven and Kellie.
A spokeswoman confirmed to news.com.au that they had wed about 8am (local time) and even held a small reception before departing for their honeymoon.
"We were pleased to help facilitate, and our terminal is beautiful overlooking the tarmac - especially with the fog this morning," the spokeswoman said.
Luckily the couple had checked in beforehand, and celebrated the occasion with a small group of family and friends before jumping on a plane headed to Bali.