Man unhappy about $10 minimum spend rule at store

Peter Burke wanted to buy two stainless steel bolts for $5 but was told he needed to spend $10 minimum.
Peter Burke wanted to buy two stainless steel bolts for $5 but was told he needed to spend $10 minimum. Christopher Chan

PETER Burke just wanted to fix his old yacht last week, but the price tag didn't float his boat.

The Gladstone man said he went to Coventry Fastners to buy two stainless steel bolts, which should have cost about $5.

But a staff member told him that the store had a minimum $10 spend policy.

A local of nine years, Mr Burke said he wanted to buy local, but he refused to accept "price gouging".

"It's robbery, pure and simple," he said.

"What am I paying that extra bucks for?"

"And if you think about everyone who just pays it, that adds up to a lot of money for free."

But Gladstone branch manager Kev Hanna said the policy was nationwide, and helped compensate for the "time-consuming" process of matching bolts.

"It's been in place for about six months, and of course we've heard complaints about it," Mr Hanna said.

"But the truth is, we need to charge that to continue offering service and value."

"I'm trying to hang onto staff to offer that service, and it does come at a price."

Topics:  customer complaints gladstone business

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