IT HASN'T been all high-fives and fist pumps for revellers at Splendour in the Grass over the weekend.
With 25,000 punters descending on the new site at North Byron Parklands, Yelgun for the three-day event, organisers were given several challenges including traffic and bus delays as well as less than happy Country Club ticket holders, who pay extra for the finer things in festival life.
After being swamped with complaints via Facebook, organisers issued an apology on Friday night via their social media page.
"The festival promoters just want to get a special message out to you all," the post read.
"We care about your festival experience just as much as you do. We regret that there have been difficulties for both our Country Club patrons and with bus services.
"We hear you loud and clear and are in the midst of rectifying the issues as best we can.
"It is our first year at our new home and we feel we laid the best plans, however they have not been executed to the standard Splendour has always prided itself on."
The most common complaints included waits of up to 3.5 hours for buses and entry to the festival site, lines to collect the new microchip technology, RFID wristbands and unsatisfactory camping conditions in the Country Club area.
Posts on the website on Saturday and Sunday indicated the festival was working through teething problems.
Punters appeared much happier with bus services on Saturday with more buses running for a longer period of time.
Some punters were also demanding refunds after the cancellation of Frank Ocean, due to a small tear in his vocal chords.
Tweed Byron Police said traffic issues at the festival site were not caused by their drug dog operation, which had been reported in Gold Coast media.
"Tweed Byron Police wish to dispel reports in Gold Coast media that the drug dog operation caused massive traffic delays at the Splendour in the Grass music festival for fans arriving on Thursday July 25 2013," the post read on their Facebook page.
"Commander Wilkins, who was present at the time, said "The drug dog operation had absolutely no impact on traffic delays."
"Tweed Byron Police had no input into the traffic management plan and were in no way responsible for traffic delays in and around the Splendour in the Grass site."
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