Family's 'do or die' business gamble pays off

Noel and Kate Klan of Vanguard Accounting.
Noel and Kate Klan of Vanguard Accounting. Nev Madsen

KATE Klan describes opening an accounting firm with her husband Noel as "a do or die gamble".

The couple started Vanguard Accounting, previously called NC Klan Accounting, from scratch in 2002 after Noel decided to make a change from their primary production business in Goondiwindi by completing an accounting degree as a mature age student.

Designing and printing their own fliers, the Vanguards recruited their then school-aged daughters to hand-deliver them to letterboxes around Toowoomba.

Mrs Klan said after spending three years with Noel practising accounting in Mitchell, the move to Toowoomba was a crucial business decision.

"Moving to Toowoomba has been the best decision for us and it's a great sense of achievement that the business has grown so well," she said.

"Word of mouth is alive and well in Toowoomba and we are very thankful to all our clients who have referred their friends, relatives and colleagues to us. Our family business has fit in very well here.

"There is such a good mix of people here - people who have moved here from elsewhere and those who have always been here and people in all lines of work as well as people with a rural background like us.

"We especially like to support other local businesses and Toowoomba is big enough to have suppliers here to enable us to do that."

The business first began at the Klans' home in Rangeville, which was well designed for a home office, but ultimately became too small for the operation.

Now located in the Homemaker Centre in Prescott St, the office expanded in July to include a vacant tenancy next door, and there are plans to expand the firm further.

Mrs Klan, who handles the administration, said when dealing with customers' tax, accounts and superannuation funds, getting every detail right was critical.

"We have learnt that attention to detail is vital," she said.

"People want to be able to rely on the ability of the tax professional and the work has to be correct.

"It is so important to care about what you do, not do a slap-dash job."

For further information, phone 4632 1350.

Topics:  accounting better business toowoomba

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