ANZ's 'we're here for you' doesn't ring true in Highfields
OUR SAY: ANZ made $6.4 billion net profit last financial year.
Billion, with a b.
As Tom Gillespie reports, the bank has announced branches in Highfields, Oakey and Chinchilla would close in coming weeks.
The bank blamed a drop in customer numbers.
"Every day more of our customers are choosing digital channels or mobile services to complete their banking any time they want, and from the comfort of their own home or office," the statement to Highfields' customers read.
"As a result, fewer customers are using Highfields branch and after much consideration, our branch at Highfields Plaza will permanently close...
"We understand this may affect the way you currently do your banking but we're here to help you with this change."
But where's here? Certainly not Highfields, Oakey or Chinchilla.
Online services are not a substitute for people in a branch.
Moreover, closing these regional branches disproportionally affects people who aren't computer literate - particularly the elderly.
Little wonder Australians cried out for a financial services royal commission.