Lifestyle

Mending customer service standards

It's not that hard for Wendy White to pinpoint exactly what good customer service entails.
It's not that hard for Wendy White to pinpoint exactly what good customer service entails. Chris Ison

WENDY White tailors to your material needs and will spend hours, if she must, unpicking a wedding dress to get it perfect for a bride's big day. This is her way of showing what high-end customer service entails for her.

Global research shows Australian service standards continue to decline for the third year in a row, with dissatisfaction growing among consumers, leading to lost sales at a time when many businesses are under pressure.

Four in ten consumers believe Australian businesses miss their expectations, placing Australia second only to France.

The Morning Bulletin put a message online asking members of the public if they were satisfied with local customer service.

Many online subscribers were generally satisfied; however, some were a bit sour when it came to the bigger grocery chain stores.

Wendy is the owner of Bush Buddies-Wendy White Millinery, a specialist shop that mends and hems gowns and suits.

She admitted to spending hours on end unpicking lace on one bride's dress to create two straps for the gown.

"When the customer sees the dress and says the work done on it looks beautiful, that is a sense of fulfilment," she said.

Wendy works with a full-time assistant at her store, which is constantly booked out, she said.

"Depending on the urgency of the job, I will call someone whose outfit I am working on and tell them an urgent job has come up and will work on that first."

Topics:  business customer service lifestyle retail tailor


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

An emotional Mike Baird: 'There was great personal cost'

"After 10 years in public life, this moment for me has arrived."

A festival of love, sex and tantra this weekend

"Our aim is to liberate sexual energy, channel it in a positive way”

This is why we will keep writing shark stories

ONCE BITTEN: Evans Head resident Craig Ison with the board he was riding when he was attacked by a great white shark at Main Beach.

The media is constantly accused of sensationalising the shark issue

Local Partners

Mark Salling's child porn court date cancelled

Mark Salling's upcoming court hearing has been cancelled

Steve Carell pulls cruel prank on fans of the office

Steve Carrell decided to pull a cruel prank on fans of The Office

Married at First Sight: M'boro dad to feature on reality TV

LOOKING FOR LOVE: Farmer Sean Hollands, 35, from Maryborough will feature on the upcoming new season of Married At First Sight.

A bull riding accident put everything into perspective for Sean.

Cat Empire goes prowling down memory lane

FUN: Australian band, The Cat Empire. Photo contributed.

During a tour next month with Xavier Rudd.

Your chance to drive like Magnum P.I.

Tom Selleck in Magnum P.I. with his trusty 'side-kick' Ferrari.

FERRARI that appeared on classic detective show goes to auction.

Ocean Sleeper discuss being 'Six Feet Down'.

Ocean Sleeper make waves with their new EP. Photo Contributed

Gippsland band shines at Unify

Thousands of jobs part of $1b retirement village project

THIS YEAR: An artist impression of the new Aveo retirement village in Springfield.

Aveo Springfield unveiled this month, homes ready by July

KNIFE-EDGE: The housing tightrope we now face

Even the smallest interest rate rise will be hard for some to handle.

One if five home owners at risk, according to new analysis

Historical home leaves family's hands after 75 years

SALE CONFIRMED: The Gympie Regional   Realty team which sold the Ramsey property are (back) Mel Gastigar, Dorothy Palmer and Margaret Cochrane, with (front) home seller Terri-Jayne Ramsey.

Ramsey family played a huge role in Gympie's growth.

Pat Rafter's $18m Coast home proves hot property

PAT'S PAD: The Sunshine Beach home of tennis ace Pat rafter is on the market for a record price.

"It's a record for our company and for the Sunshine Coast.''

INTERACTIVE MAP: Which Northern Rivers towns boomed in 2016?

BOOM TOWNS: While Ballina properties continued to attract top dollar in 2016, it was areas to the south that experienced price hikes, including Wardell, Evans Head and Woodburn.

Click on our map to find the median sale price in your town

Ready to SELL your property?

Post Your Ad Here!