Mending customer service standards

It's not that hard for Wendy White to pinpoint exactly what good customer service entails.
It's not that hard for Wendy White to pinpoint exactly what good customer service entails. Chris Ison

WENDY White tailors to your material needs and will spend hours, if she must, unpicking a wedding dress to get it perfect for a bride's big day. This is her way of showing what high-end customer service entails for her.

Global research shows Australian service standards continue to decline for the third year in a row, with dissatisfaction growing among consumers, leading to lost sales at a time when many businesses are under pressure.

Four in ten consumers believe Australian businesses miss their expectations, placing Australia second only to France.

The Morning Bulletin put a message online asking members of the public if they were satisfied with local customer service.

Many online subscribers were generally satisfied; however, some were a bit sour when it came to the bigger grocery chain stores.

Wendy is the owner of Bush Buddies-Wendy White Millinery, a specialist shop that mends and hems gowns and suits.

She admitted to spending hours on end unpicking lace on one bride's dress to create two straps for the gown.

"When the customer sees the dress and says the work done on it looks beautiful, that is a sense of fulfilment," she said.

Wendy works with a full-time assistant at her store, which is constantly booked out, she said.

"Depending on the urgency of the job, I will call someone whose outfit I am working on and tell them an urgent job has come up and will work on that first."

Topics:  business customer service lifestyle retail tailor

Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

DPI puts Dolphin Marine Magic 'all but out of business'

A battle over seal enclosures at Dolphin Marine Magic threatens the facility's ability to stay open, Coffs Harbour MP Andrew Fraser warns.

DPI crackdown a threat to Dolphin Marine Magic, warns MP

Jethro Tull is back to Bluesfest

ICONIC: Ian Anderson of Jethro Tull at Bluesfest 2011.

Jethro Tull returns to Bluesfest next April

Beth Hart will set the stage on fire

ON FIRE: Beth Hart, coming to Bluesfest 2017.

American singer/songwriter Beth Hart

Local Partners

'Everyone knew her and everyone loved her'

THE parents of crash victim Amanda Nash have remembered the 35-year-old as a "shining star” and a loving mother, wife and daughter.

Barry Gibb is coming to Bluesfest 2017

FANS: Barry Gibb talks to a fan next to a cardboard cutout of his young self.

Aged 70, Gibb has re-launched his solo music career with a new album

New acts announced for Falls Byron Bay

Northeast Party House are a six piece alternative dance rock band from Melbourne.

Seven new acts have been added to the line up

Xavier Rudd, Cat Empire announce joint tour

Australian singer songwriter Xavier Rudd at Bluesfest 2015.

Two of Australia's most outstanding live acts to tour together

Azealia Banks won't take legal action against Russell Crowe

Rapper Azealia Banks

Rapper drops legal action against Russell Crowe

Brad Pitt meets with his kids amid divorce proceedings

Actor Brad Pitt

Brad Pitt has met up with his oldest son Maddox

Pictures of Taylor Swift allegedly being groped are sealed

They could "complicate jury selection".

Bruce Springsteen finds therapy useful

Singer Bruce Springsteen

Singer encourages others to seek help

Kerry Washington wants one more child

Kerry Washington recently gave birth to her second child

Kerry has only just become a new mum again

TRAVEL: Musicals light up Sydney

David Campbell performs in Dream Lover.

We take a trip through one of Sydney's finer scenes

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June

New $200 million development will create 580 jobs

Cassie And Josh with baby Alfie and daughter Andee. They have bought at new Lennox Head development Epiq.

Majority of new positions will be given to Northern Rivers locals

Cherrabah's mega resort plans axed

PLANS for a massive development at Cherrabah have been scrapped.

Dusit Thani finance crisis 'just a small hiccup'

ON TRACK: Springfield Land Chairman, Maha Sinnathamby, Ipswich Mayor Paul Pisasale, Developer Richard Turner and Springfield Land Deputy Chairman, Bob Sharpless, at the recent resort sod turning ceremony.

Property developer says project remains firmly on track

Heavyweight enters real estate market

Des Besanko principal and director of Raine and Horne Springfield.

Major rebranding which has seen two big name brands merge